Free shipping on orders over $150 USD. For orders under $150 USD, shipping cost: $20 USD.

Exchanges and Returns

Exchanges and Returns

If you wish to exchange any of our products purchased online, you can do so in one way:

By contacting us via email at hola@viisacramentos.com within 15 days following the delivery date of receipt of the product.

Return shipping costs and other expenses related to the return will be covered by the customer.

Returns are only accepted in the following cases:

If the package shows signs of mishandling by the carrier before it is opened. This must be immediately reported to our Customer Service team (please provide photographic evidence before opening the package).
The product is defective.
Errors in dispatched products or missing items.

For any other reasons, your request will be subject to review. Please send your request to Customer Service at hola@viisacramentos.com.

Please Note:

To initiate a return for online purchases, the customer must notify our Customer Service team within 15 days of the package’s delivery date.

Discounted or promotional products cannot be exchanged. Product exchanges will always be for the net price at which they were purchased.

Exchanges will be processed as product replacements or redeemable credits for use in VII SACRAMENTOS webstore.

If Your Product Does Not Meet the Criteria of Our Exchange and Warranty Policy:

The product must not be modified or altered from its original condition.
The product must be clean and in good condition.
Accessories, items from our SALE section, or discounted items cannot be exchanged.

If your exchange or warranty request is denied, you will receive an email explaining the reason, and the product will be returned to the original shipping address.

TERMS AND CONDITIONS 1.1 Legal Notices Welcome to our website. This page sets forth the “Terms and Conditions” under which you may use sacramentos.co. Please read this page carefully. By using this website, you indicate your acceptance of these “Terms and Conditions.” The company may modify these “Terms and Conditions” at any time. You should periodically visit this page to review the “Terms and Conditions” as they are binding on you. If you continue browsing and using this website, you reaffirm that you agree to comply with and be bound by the following terms and conditions of use. If you do not agree with any part of these terms and conditions, please do not use our website or its services. VII SACRAMENTOS owns the rights to the sacramentos.co website. It is also the editor and sole owner of this website. Therefore, it may modify the presentation and configuration of the website, as well as its content and services, at any time and without prior notice. All users and visitors acknowledge and agree that VII SACRAMENTOS may interrupt, deactivate, cancel, or change any content on the website at any time. The acquisition, purchase, sale, or obtaining of any item through any services is solely and exclusively the responsibility of the users, who therefore assume any risks involved in the described transactions. Occasionally, the website may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, and availability. Sacramentos.co reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. The content of this website’s pages is for your information and general use and is subject to change without notice. The use of all or part of the information from sacramentos.co, especially for reproduction, downloading, transmission, or representation for purposes other than personal and private use, is strictly prohibited. Therefore, VII SACRAMENTOS will never assume any responsibility for any illegal actions performed by the user in this regard. This website contains material owned by or licensed to VII SACRAMENTOS. This material includes, but is not limited to, design, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions. 1.2 Intellectual Property The total or partial reproduction, disclosure, distribution, or public communication of any part of this tool without prior written authorization from sacramentos.co is prohibited. 1.3 User Information When you register on this website, you will be asked to provide the company with a valid email address. A subscription confirmation will be sent to this email address, which you can accept or decline. After accepting the subscription, you can update your profile if you wish. The email address will also be required for authentication when making online purchases and for receiving commercial and promotional notifications from the brand. When contact is made through personalized attention on the website, additional information such as your name and mobile number may be requested. The same applies when you send us a message through the contact link. If purchases are made on the site, additional information will be requested. In addition to the terms and conditions provided in the website policies, you understand and agree that the company may disclose certain information from your registration request to third parties as necessary or appropriate to comply with applicable laws or legal processes where such information is relevant. Users may cancel their subscription at any time via the same email used to receive information. 1.4 Data Privacy and Processing You can view the Privacy and Data Protection Policy of INVERSIONES JTW SAS on the following page. By subscribing, contacting us, or using the chat, you expressly accept the purposes stated in the policy. 1.5 Payment Process Payments are processed through 2Checkout (for orders outside Colombia) and Pagos Online (for orders within Colombia), who will handle the payment process. Sacramentos.co does not have access to your financial information at any time. However, INVERSIONES JTW SAS is not responsible for this information. 1.6 Scope of Content and Services Users should be aware that the website content is intended for advertising the brand and VII SACRAMENTOS products. Users should note that product displays may be inaccurate, and colors may vary. Products displayed on the website may not be available at retail locations. 1.7 User Commitments When Accessing the Website Proper Use Users agree not to reproduce, copy, distribute, publicly communicate, transform, or modify the content without prior authorization from VII SACRAMENTOS. Users agree not to manipulate copyrights, trademarks, or patents of sacramentos.co. Users agree not to interfere with or disrupt access to and use of the website, servers, or networks connected to it, nor violate the policies, procedures, or regulations of the network connection policy. Users agree not to use the content in ways contrary to the applicable laws of Colombia, their place of residence, or their access location, nor contrary to morality, law, and good customs. Users commit to not introducing, posting, emailing, or transmitting any material containing software viruses or any other computer codes, files, or programs designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment. 1.8 Delivery Policies Shipments within Colombia are handled through the Envia platform, and shipping charges depend on the package’s volume. International shipments are handled through DHL, with shipping costs and import taxes calculated automatically based on the destination during checkout. 1.9 Delivery Times Orders within Colombia are delivered in 3 business days for capital cities and 5 to 8 business days for more remote locations. International orders are delivered within 5 to 10 business days. 1.10 Exchange Policies Refund or exchange requests for unused items in perfect condition will be accepted within 5 days of the purchase date indicated on the invoice, except for medals and accessories. The invoice or gift receipt must be presented. Full refunds will be processed in the original payment method within 14 days of receiving the returned goods. Custom or modified items are considered final sales and cannot be returned or exchanged. If any issues arise with your order upon receipt, contact Customer Service at +57.(5) 3041111 or email info@vii-sacramentos.com. 1.11 Coupon Policies Coupons cannot be combined. Only one (1) coupon is accepted per order.